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Export Troubleshooting

Time to read: 5 min.

topic.png The article covers the following topics:

No Export button is shown

No matter which data you want to export - if you don't see the export button, you need to have right permissions. Permissions can be set up here: Users -> User Management -> Edit page of a certain user -> Permissions. 

Statistics

To export Statistics data you need to have the following permission regardless of the user type: Statistics -> Export stats -> Read:

Stats_export_perm.png

Conversions Statistics

To export Conversions statistics you need to have the following permission regardless of the user type:

  • Statistics -> Export stats -> Read
  • Statistics -> Conversions export -> Read

Conv_permissions.gif

Affiliates & Advertisers

To export data on all affiliates you need to have the following permission regardless of the user type: Users -> Affiliates editing -> Write:

aff_write.png

To export data on all advertisers you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:

adv_perm.png

Offers

To export data on all offers you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:

adv_perm.png

Timeframe limits

Export of 2 types of data has limits on time frames:

  • data on conversions in the Conversion slice of Statistics: 62 days
  • data on clicks in the detailed click Statistics: 7 days

If the limit is exceeded you'll see the error message:

Export_click_time_frame.png

You also can face the Bad request error in the Export section.

Export errors

Export option allows you to extract needed data and download it in a CSV. file. No matter which type of data you want to export - the file appears in the Export section where you can download it.  

Each time when you run export you can watch the status of the process.

Status.png

The following statuses mean the export can't be performed:

  • Aborted
  • Bad request

Aborted status: what to do?

This status appears when you're trying to export data on conversions in the Conversions slice of Statistics.

The reason: you don't have relevant permissions.

Solution: get the following permissions

  • Statistics -> Conversions list -> Read/Write
  • Statistics -> Conversions export -> Read
  • Statistics -> Export stats -> Read

pperm.gif

Bad request: what to do?

This status appears when you're trying to export clicks/conversions data in Statistics.

The 1st reason: you've inserted more than 100 values in a filter box. Despite the Statistics are shown regardless of the number of values, export can't be processed in such cases.

The following filters have limits on values regardless of the Statistics slice:

  • Affiliates
  • Advertisers
  • Offers
  • Countries
  • Devices
  • OS
  • Smartlink
  • Goals
  • Conversion ID

Solution: insert less values.

The 2nd reason: you've exceeded time frame limits

Solution: make time frames shorter. They should not be more than 7 days for detailed clicks statistics or 62 days for conversions.

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If you still have any questions left on data export, feel free to address them to Affise Technical Support Team via support@affise.com as long as to contact your Dedicated Account Manager.  

Written by Lizaveta Talkachova

 

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