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How to fix 'your connection is not private' error?

Time to read: 3 min

detective.jpg In case you have problems opening non-secure admin panels in Google Chrome/Safari or other browsers, the main point is to use Admin panel URL with a secure HTTPS connection.

What is the 'Your connection is not private' error?

When you visit a website, your browser sends a request to the server where the site is hosted. The browser then has to validate the certificate installed on the site to ensure it is up to current privacy standards. If the browser finds that the certificate isn’t valid, it will automatically try to prevent you from reaching the site. This feature is built into web browsers to protect the user. If the certificate isn’t set up correctly, this means data can’t be encrypted properly and therefore the site is unsafe to visit (especially those with logins or that process payment information). Instead of loading the site, it will deliver an error message, such as 'your connection is not private'.

What a 'Your сonnection is not private' looks like on Google Chrome

When you receive this error message in Google Chrome, it will take you to a page titled privacy error. From there, it will show a large red exclamation point and a 'Your connection is not private' message. It will caution you that attackers might be trying to steal your passwords, messages, or credit cards. The message will give you an option to go back to the previous page, go to advanced settings or attempt to continue to the site.

Annotation%20on%202021-01-18%20at%2013-18-25.png

What a 'Your сonnection is not private' looks like on Safari

For Safari users, you will get a message on a new page saying 'This Connection is Not Private' and it will tell you that the website may be impersonating the site you wish to access to steal your personal or financial information.

Safari: This connection Is Not Private Loop | PeteNetLive

import.png We support the following samples of the default Admin domain (with a secure HTTPS connection), which is used in the Affise Postback URL:

  • https://offers-companyname.affise.com 

import.pngThere are a few different ways to fix this error message, but the main point is to use Admin panel URL with a secure HTTPS connection.

As a temporary option:

  • open chrome://net-internals/#hsts - you will be taken to the Push Encryption Request Management page. On this page, you will see the option to delete the domain security policies;
  • you need to insert the domain name, mostly it will be affise.com in this field, and press Delete:Markup 2021-01-18 at 13.23.52.png
  • then restart your browser and try switching to this domain again.

import.png If this didn't solve the problem, then clear your browser history and cache, please.

If you have more questions on Why you get logged out of the system, feel free to contact the Affise Support Team via support@affise.com or your Dedicated Account Manager.

Written by Tatiana Mankevich

 

 

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