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How to Set Up Your Custom Email Domain?

Time to read: 7 min

topic.pngThe article covers the following topics:

Custom email domain implementation is a good tone, warranty, and reliability for your Affiliates since all notifications will come from your name, not from Affise. There's a good chance your email will be read and not ignored.

How to set up your custom email domain? 

Email setup is crucial for your Affiliates to be able to register in the network and activate their accounts.

You may manage your email settings in 'Settings' Tab -> 'Settings' -> 'Email':

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import.pngOnly Administrator (a user with admin rights to the panel) has access to the 'Settings' section and manage mail domains. Find out more about the Users creation and their permissions here.

Here you need to set up your custom email account and update all the fields below based on email account settings on the hosting side:

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Where:

  • Mail - your email account which you want to use
  • Protocol - your email provider protocol, here you may choose one of three protocols:
    • SMTP - default protocol for email transmission. 
    • SMTP+SSL - a standard security protocol for establishing encrypted links between a web server and a browser in online communication.
    • SMTP+TLS - similar to SMTP+SSL, but with the different type of certificate (TLC).
  • SMTP-server - email provider SMTP server type, which is typically set as ‘smtp.domain.com’ or ‘mail.domain.com’. For instance, a Gmail account will refer to smtp.gmail.com. But that’s not a unified type, so you should pay attention and get the right SMTP parameters. Below you find a list of the SMTP settings of the most common providers:

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  • SMTP-port - port 587 is supported by almost every outgoing SMTP server, and it’s useful for unencrypted or TLS connections, while port 465 is used to connect via SSL.
  • SMTP-login - will be the same as your email account name.
  • SMTP-password - will be the same as your email account password.

After filling in all the fields, click on the "Save" button. 

To fill in the fields above, you may contact your email provider to get more details on it. Or you may find the necessary data yourself, based on the example of setting up a custom Gmail account, which is described below.

Gmail custom email domain implementation

Gmail users may use this article, which provides all the needed information on how to integrate the Gmail account with another platform

First, you need is to check that IMAP protocol is turned on. Open your Gmail account and navigate to Settings Settings -> 'Settings'.

Find 'Forwarding and POP/IMAP' Tab -> 'IMAP access' -> 'Status' -> Enable IMAP. 

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Next, you need to fill the necessary data in the Affise Email Settings Tab. Use the table below or this link to update fields with the correct information: 

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import.png Use only 'Outgoing Mail (SMTP) Server' table row data to fill in the fields in your Affise Email Settings Tab. 

Fill in all the fields:

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Where :

  • Mail - will be your email account which you want to use (example@gmail.com)
  • Protocol - your email provider protocol, we choose SMTP+SSL (security protocol):
  • SMTP-server - smtp.gmail.com
  • SMTP-port - port 465 is used to connect via SSL.
  • SMTP-login - will be the same as your email account name (example@gmail.com).
  • SMTP-password - will be the same as your email account password.

 

Troubleshooting FAQ

Q1.: When sending test email I see error 250 code msg. 

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A.: Default email address (noreply@aff2mail.com) has a limit of emails to be sent. Error 250 code msg means the limit is over. We strongly recommend you to always set your custom email account instead of the default one.

Q2: When sending test email I see error 535 code msg.

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A.: Code 535 means the email account has a set of the two-steps verification turned ON and/or access to third-party services is not allowed.

The steps below describe how to turn two-steps verification off and grant access for third-party service in Gmail account:

Step 1: Sign in to your Gmail account and navigate to 'Account (settings)' -> 'Sign-in & security' Tab:

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Step 2: Turn off two-step verification:

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Step 3: There's also an option to grant access to a specific application. Kindly follow the Gmail guide to proceed.

Q3.: When sending a test email I see 220 code with "" error.

“Connection error, check settings. Err=[Expected response code 220 but got code “” , with message “”]” 

 A.: Such an error means that the email account has a set of the Less secure app access turned ON.

The steps below describe how to turn Less secure app access off in Gmail account:

Step 1: Sign in to your Gmail account and navigate to 'Account (settings)' -> 'Sign-in & security' Tab:

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Step 2Turn off less secure app access:

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Step 3:  For more information on how to resolve such a query, follow this link.

 import.pngIf Yandex/Mail/or any other mail service has the same option in the Settings, it should be switched off on the relevant settings page.

Q4.: My affiliate does not receive email notifications or see ‘Error of registration’ while sign up

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A.: 
Step 1: Make a test email to your email account:

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Step 2: Proceed with steps described in the FAQ to resolve error 250/535 code msg.
Step 3: If no error msg is observed and test email is passed successfully, check your spam box.

article.pngYou may also find the following articles helpful:

 If you have more questions on how to set up your custom email domain, feel free to contact the Affise Support Team via support@affise.com or your Dedicated Account Manager.

Written by Anastasia Deryugina 

 

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