An affiliate can ask a question by submitting a ticket in Support section or when requesting for an access to the offer connection.
You can see all requests submitted as tickets under Tickets tab. Quick reply templates can be managed under Tickets > Templates tab.
Tickets list can be filtered by id, status, affiliate's id.
A ticket can be selected by clicking on a checkbox on the left and can be managed by one of 5 action buttons on the right corner of the ticket acess panel page:
Add - stands for a new ticket creation.
Activate selected - is used to approve offers connection requests specified in the tickets selected from the list.
Close selected - let you close all the selected tickets automatically (no need to view them or to reply).
Reject selected - is used to reject offers connection requests specified in the tickets selected from the list.
Remove selected - it will remove all the selected tickets from the panel completely.
It is possible to attach some files for the comment while answering it:
Attachments must be in one of the following formats: .jpg, .png, .zip, .gif, maximum 5 files/5 MB each.
Should you need any further assistance, please, contact firstname.lastname@example.org