There can be several reasons when a ‘declined’ status is assigned to the conversion.
Let’s have a look at all possible scenarios:
1) 'Payments not found':
‘Payments not found’ comment means that a conversion was declined due to the fact it does not meet offer’s payouts settings.
The reason for rejection is wrong targeting in a received conversion which is not set in offer’s payouts. Check payouts you have set in offer’s settings under ‘Payouts’ tab: GEO, Device, OS,Sub values, Goal:
2) 'Rejected by a Manager':
‘Rejected by Manager’ comment means that a conversion has been declined by one of the platform’s users.
If you need to check details on which user has changed conversion’s status to ‘declined’, you can do it in ‘Users’ section - > ‘User Activity logs’ by filtering information with ‘Conversion edit’ type of logs:
3) ‘Cap is reached’:
‘Cap is reached’ comment means that a conversion was declined due to the fact that cap was reached for a specific campaign.
4)’Click session lifespan is expired’:
'Click session lifespan' is time period when a conversion is allowed for a click.
‘Click session lifespan is expired’ comment means that click session lifespan set in the offer’s settings (Tracking - > click session lifespan) has been expired:
5) ‘Min click session lifespan is not reached’:
‘Min click session lifespan is not reached’ comment means that minimal click session lifespan set in the offer’s settings was not yet reached and a conversion was declined:
6) Status ‘3’ - Declined received via Advertiser’s postback:
Declined conversion status can be forcibly passed by the Advertiser via a postback with a help of &status=3 parameter. In this case, a conversion will be registered in Affise system with status ‘3’ - Declined:
Notice: there can be five conversions’ statuses:
- 1 – action is «approved» (paid by advertiser);
- 2 – action is «pending» (decision in process, request status later);
- 3 – action is «declined» (not paid by advertiser);
- 4 – requested action «does not exist» (requested ID is not registered on advertiser's site);
- 5 - action is approved and put on «hold» (will be paid by advertiser at a certain amount of time)
7) ‘IP duplicate’:
Once ‘Unique IP only’ and ‘Reject not unique IP’ button are ON in the offer’s settings (Postbacks - > Reject not unique IP), conversions with not unique IP will be rejected with the relevant comment. Notice: it does not affect conversions with the same IPs but different goals.
8) 'Partner is disabled':
'Partner is disabled' comment means that a conversion came for a partner (affiliate) who had been disabled from the offer before a postback for the conversion was registered.
9) Declined by Fraud detection plugins:
Conversions can be also declined by Fraud detection plugin you’re integrated with.
Comments can be different based on the Plugin you’re integrated with and rejection reason. To specify conversion’s rejection reason, contact Fraud detection service you’re integrated with on the matter.
Should you have any further doubts or questions on the reason for conversion’s rejection, feel free to contact our support team via firstname.lastname@example.org